What is the maximum capacity of our boats?
20 passengers is the maximum surveyed number allowed. A child up to one year of age does not count. Each child over one year and under 12 years equals one half of an adult.
Is the boat suitable for children?
Yes, our vessels are very much child friendly with a safety rail around the vessel to enforce it. Children must wear lifejackets on board. Children must be under adult supervision at all times.
Where is our pick up / drop off point?
You can decide to be picked up and dropped off at any public jetty or beach that the Ucruise vessel can safely stop at. Fees apply for travel time and wharf bookings. See our wharf map
Can one of our guests be picked up from another wharf?
Of course, passengers can be picked up and dropped off from different locations. Booking wharf fees might apply.
Do we need to get there before the set time of the charter?
Yes. All the passengers should be at the designated pick up point at least 15 minutes prior to your charter time to allow loading of passengers and gear, and to enable enough time for the safety briefing.
Note: Your charter will start and finish at the times of your booking. If one of the passenger is late arriving at the pick up point and departure is delayed, you will lose some of your charter time on the water.
Where can we go during our charter?
Wherever you want within your time frame and weather condition.
Can you suggest any itineraries?
We have a number of standard itineraries. If you have a special itinary in mind, let us know.
Can we swim from the boat?
Yes of course. The boat is equipped with a swim ladder and grab bar - so access into and out of the water is easy.
Can we get off the boat?
Yes we can include a stop at a beach or at a cafe in your itinerary.
Can we get an interesting and historical explanation about Sydney Harbour?
Yes, on board we have information on the history around Sydney Harbour as well as our knowledgeable skippers.
WHAT TO BRING
What clothing should we bring?
You should bring sunscreen, a hat and sunglasses, a seasonal jumper or jacket and swimming items if you wish to have a swim.
Is it BYO food and drinks?
You are welcome to bring your own food and drinks on the boat. Alternatively we can provide catering or stop at a takeaway restaurant on the way . Just give us a call and we'll discuss the details.
What sort of food do you suggest we bring on the boat?
We always suggest that you bring boat friendly, picnic style food that requires no preparation on board.
Do we need to bring ice for the cooler / esky?
You can bring your own ice or we can organise it for you at $10 per bag. Please call in advance.
How do I pay and confirm my booking?
You can confirm booking by paying a 50% deposit (cheque, bank transfer or visa payment) full payment is required to secure your booking 2 weeks prior to your cruise. Please note credit card surcharges apply.
What is included in the hire fee?
The price is inclusive of the boat up to 20 passengers, the skipper and the fuel.
If I cancel the hire can I get a refund?
No refunds are available. We will re-schedule your cruise to another date at no cost; this date must be within 3 months of the original booking. Your booking can only be rescheduled once.
What happens in the event of wet weather or unsafe conditions?
We cannot guarantee the weather. In the event of wet weather you can either get a refund (minus wharf booking and skipper wages, proceed with your cruise or re-schedule your booking to another date at no charge; this date must be within 3 months of the original booking. Your booking can only be rescheduled once. Ucruise will decide whether it's a wet day or unsafe conditions on the morning of the cruise.
Where can we put our food and drinks?
Our boat has a built in esky and fridges on board where you can store your food and drinks. You are permitted to bring along additional coolers if required however old metal ones are not allowed as they may damage the boat.
Is there sun protection on the boat?
The boat has a full sunshade if needed.
What toilet facilities are on board?
Our boat is fitted with a proper toilet on board.
Is there music on board?
Our boat is equipped with the audio system technology
(mp3/Ipod/CD..), so remember to bring a selection of your favourite CD's or ipod.